Exail is the leading industrial player in high-tech solutions for the civil and defence sectors.
The Belgian division – Exail Robotics Belgium – develops underwater drones that detect, identify, and destroy mines. Thanks to our innovative concept, which our clients such as the Belgian and Dutch navies will use, we can significantly reduce the risks involved in defusing mines. These technologies are safer and faster than traditional manners.
Would you like to help in making our seas safer? Join our crew and apply for one of our vacancies!
Service Manager
As Service Manager, you are the point of contact within the service contract entered into between Exail Robotics and the customer. You work closely with the technical support teams of Exail Belgium & France, as well as with external partners. You will report to the Plant Manager.
This opportunity has several exciting phases.
During the start-up phase you maintain the relationship with the various external partners. Of course, in the meantime you make sure that you have a good technical knowledge of our products by going through a thorough training. This also gives you the opportunity to share expertise gained afterwards with the parties and colleagues involved and to improve the efficiency of resources.
During the integration phase, you are again in very close contact with the partners to coordinate ongoing (and upcoming) work orders. These work orders you know how to plan well and follow up correctly. In doing so, you deploy the service team of technicians as efficiently as possible. You are also the person responsible for training both your own employees and the customer.
During the maintenance phase you take care of good communication with the service department of Exail Robotics France. You keep the tools & equipment in good condition and the documentation up to date.
Your skills?
- You are Industrial Electromechanical Engineer or you can present (through experience) an equivalent knowledge and level of thinking.
- You could previously gain experience within a service environment.
- You know how to find a good balance between assertiveness and diplomacy.
- You are strong in organization and planning and you keep a helicopter view.
- Your workplaces are mainly Zeebrugge and Ostend.
- You show willingness to travel to Exail Robtics France, mainly in the initial phase.
- You are fluent in both Dutch and French and ideally also in English.
What can we offer you?
In addition to an attractive salary package complemented by many fringe benefits and respect for work-life balance, at Exail we also guarantee:
- a modern and pleasant working location in Ostend
- a place to work on the personal development of employees
- job with a high degree of independence
- growing environment and ditto dynamics
- 12 ADV days (for full-time employment)
